Customer
Service
The Buckpack Company customer service
department exists to care for its customers, and to ensure that
you receive courteous, enthusiastic, and expert assistance with
each and every contact.
GUARANTEE: Your Buckpack™ game carrier comes with an
unconditional 3-year warranty against workmanship and/or defects.
And during that time, if for any reason you are not 100% satisfied
with your purchase, we will happily refund your money or exchange
the item(s) for you."
Return products
to:
The Buckpack Company, LLC
754 Sawmill Rd. (Rafter J)
Durango, CO. 81303
Please include your packing slip
using the returns form on the back to explain why you are returning
the item and if you want a refund or replacement (shipping charges
are refunded for damaged or defective items only).
Phone orders: If you would like to place
your order by phone, please call 888-388-2825. We are here from
8:00 AM to 5:00 PM (Mountain Time) Monday through Friday.
Fax orders:
You can print our order form and fax your order to 970-375-1936.
Please include a return fax number and telephone number in case
we have questions about your order.
Mail orders:
If you would like to pay by check or money order, print our order
form and mail your order to us. Please include a phone number should
we need to contact you about your order.
Mail your orders
to:
The Buckpack Company, LLC
P.O. Box 3727
Durango, CO. 81302
To Contact
Us:
Phone 888-388-2825 8:00 AM to 5:00 PM (MT) Monday-Friday
Fax 970-375-1936 Anytime
E-mail address service@buckpack.com
Postal address P.O. Box 3727, Durango, CO. 81302
FAQS:
How can I get more information on a product?
Simply e-mail service@buckpack.com
or call customer service for more product information.
How do I order
online?
Anything you see on our website with a price can be ordered on line.
Just go to the bottom of any product description and fill in the
quantity you want in the “quantity” box. Then click
on the “Add to Order” button. The desired item will
be placed in your shopping cart. When you are done shopping, click
on the “checkout” button, and follow the directions.
You will need to give us your name, billing address, shipping address,
and credit card information. We handle the rest!
How do I pay?
When ordering online, you must pay by credit card. We accept Visa®,
and MasterCard®. We will not charge your card until we ship
your order. Checks or money orders are accepted for mail orders.
How is my package
shipped/When will I get it?
The Buckpack Company ships to addresses in the United States via
Standard Ground. Please allow 7-10 days for delivery. If you have
special delivery instructions, shipping needs, or other limitations
on shipping we should know about when processing your order, please
call Customer Service at 888-388-2825 or email us at service@buckpack.com.
Please call 888-388-2825 for package weights, availability, and
rates outside the contiguous 48 states.
What about
backorders?
If an item is on backorder, we will contact you as soon as possible.
Please provide us with your phone number and e-mail address when
ordering. We will let you know the expected arrival date of the
item and suggest a possible alternative.
How can I cancel
my order?
We ship most orders within 48 hours—if you need to cancel
your order, please call our customer service department at 888-388-2825
8:00 AM to 5:00 PM (MT) Monday-Friday. If we can’t catch the
order before it leaves the warehouse, it can be refused at your
door if delivered by UPS, or returned to our warehouse for a full
refund.
Can I return
an item?
If you are not 100% satisfied with a product from us, you may return
it for an exchange or refund. Delivery charges are refunded if the
mistake or damage was ours. Return instructions are located on the
reverse side of your original invoice. Returns must be insured parcel
post or insured UPS. Sorry no COD’s accepted. If you have
questions about your return, please call our Customer Service Department
at 888-388-2825 during business hours.
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